Terms of Use

Below are our terms & conditions.


All prices shown in the website are include GST(15%).

Payment terms

You can pay us by direct credit payment method

Conditons for Direct Credit payments

Direct Credit is where you deposit the funds into our bank account, using phone or bank transfering, internet banking, phone banking, or by manually depositing the funds into our account.

Our account information:

ASB Bank Branch
Bank Name: ASB Bank, Papakura
Account Name: I E Visserman t/a Kiwi Threadz Limited
Account Number: 12-3044-0186031-000

Please note that your order will be kept in our system for only SEVEN working days. If we haven't received your payment after THREE working days, we will delete your order from system, unless we agree otherwise.

Working Time

Customers can place orders for 24 hours a day, 7 days a week.

We are open to the public Fridays 10 am to 2.30pm or by arrangement.

Our working time is from 9:00AM to 3:00PM, Monday to Friday.

Our delivery time is from Monday to Friday, except statutory holidays. Normally, an order will be sent out in the next business day morning if payment is received before 1.00pm. And the products will be sent to you within 4 days, based on your location.


We delivery the products to you at your doorstep by NZ Post or standrad mail at your risk. Deliveries are normally sent as mail (letter) and bulky items as parcels.

Back orders

If an item is temporarily out of stock we will retain all items on back order until we can dispatch the entire order.


Kiwi Threadz Ltd guarantees that our products are working as intended. If the product is not working as intended Kiwi Threadz will replace it free of charge.

Returns Policy

You have the right to cancel an order without reason within 7 working days after you receive the goods (does not apply to business to business transactions). A valid return number is required for all returns to Kiwi Threadz Ltd. We cannot accept any return that does not have a valid Return number clearly printed on the outside of the package. You can request a Return number by sending an e-mail to kiwithreadz@vodafone.co.nz . Quote your invoice number and/or your customer name and describe the reason for return in detail. Customer Support will e-mail you a Return number and instructions on how to proceed.

Please remember you must take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted. Return carriage is to be payable by you, and the goods must be in original packaging. You return the goods on your own risk.


If you wish to return faulty goods please e-mail kiwithreadz@vodafone.co.nz, include full details of the problem and your invoice number. You will receive further instructions by e-mail. You must make your complaint as soon as possible from the delivery of the goods.

This does not affect your statutory rights as a consumer.

False orders

All attempts to place false orders or attempts to deceive will be reported to the police.

Governing Law and Jurisdiction

The Conditions shall be governed by and construed in accordance with the laws of New Zealand and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand. Thus, contracts between you and Kiwi Threadz Ltd shall be governed by New Zealand Law.

Age limit

You must be 18 years or older to order from Kiwi Threadz Ltd.

Order confirmation

Our order acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price. After you place an order, Kiwi Threadz Ltd will determine whether or not to fulfill the order, and may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including Kiwi Threadz Ltd's terms and conditions of sale.

Kiwi Threadz Ltd reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that Kiwi Threadz' total liability, under any legal theory or claim, shall be limited to the purchase price actually paid for the product giving rise to Kiwi Threadz' liability.

All trademarks and registered trademarks are the property of their respective owners, and are used for identification purposes only.